Impressum
Hier findest du alle rechtlichen Angaben!
1. Controller
Nepenthesgrower
Braconnier Luca
36, Val des Aulnes
L-3811 Schifflange
Luxembourg
Email: nepenthesgrower2004@gmail.com
2. Collection of Personal Data
When visiting our website, certain information is automatically collected (IP address, browser type, date and time of access). These data are used to ensure technical functionality and security.
When placing an order, we collect:
1. Full name
2. Billing and shipping address
3. Email address
4. Payment information
5. Order details
These data are necessary for contract fulfillment.
3. Payment Providers
Payments are processed via external payment service providers (e.g., Shopify Payments, PayPal or other offered methods). Payment information is processed directly by the respective provider.
4. Shipping Providers
For order fulfillment, we transfer the necessary data (name, address, email if required) to the respective shipping carrier.
5. Data Retention
Personal data are stored only as long as necessary to fulfill contractual and legal obligations.
6. Your Rights
You have the right to:
1. Access your stored data
2. Request correction
3. Request deletion (unless legal retention obligations apply)
4. Restrict processing
5. Data portability
6. Object to processing
For requests, contact: nepenthesgrower2004@gmail.com
7. Supervisory Authority
You have the right to lodge a complaint with the Luxembourg Data Protection Authority:
Commission Nationale pour la Protection des Données (CNPD)
TERMS & CONDITIONS
1. Scope
These Terms and Conditions apply to all orders placed via the Nepenthesgrower online shop.
2. Contract Partner
Nepenthesgrower
Braconnier Luca
36, Val des Aulnes
L-3811 Schifflange
Luxembourg
RCS Luxembourg: A45373
VAT ID: LU36000286
3. Conclusion of Contract
Product listings in the shop do not constitute a legally binding offer. By placing an order, the customer submits a binding purchase offer.
4. Prices
All prices are listed in Euro.
The prices valid at the time of order apply.
5. Shipping
Shipping costs are shown during checkout.
Delivery is made to the address provided by the customer.
6. Retention of Title
Goods remain the property of Nepenthesgrower until full payment has been received.
7. Applicable Law
The laws of the Grand Duchy of Luxembourg apply, excluding the UN Convention on Contracts for the International Sale of Goods.
8. Cancellation and Order Preparation
Customers may request cancellation of an order before shipment.
However, if the order has already been prepared for shipment (including packing of the plants and/or purchase of a shipping label), Nepenthesgrower reserves the right to deduct the already incurred shipping and handling costs from the refund.
Handling costs include but are not limited to:
1. packing materials
2. preparation of the plants for shipment
3. labor and administrative work related to the order
4. purchased shipping labels
If an order is cancelled after preparation for shipment has begun, these costs will not be refunded. The remaining order amount will be refunded to the customer.
9. Right of Withdrawal (Returns)
Customers have the right to withdraw from the purchase contract within 14 days after receiving the goods, without giving any reason.
To exercise the right of withdrawal, the customer must notify Nepenthesgrower via email within this period.
The customer then has 14 days to return the plants.
Conditions for returns:
1. Plants must be returned in their original condition.
2. Plants must be properly packed to prevent damage during transport.
3. The customer bears the cost of return shipping.
Refunds will be issued after the returned plants have been received and inspected.
If returned plants arrive damaged due to improper packaging or handling by the customer, Nepenthesgrower reserves the right to deduct the loss in value from the refund.
SPECIAL NOTICE REGARDING LIVE PLANTS
Natural Variations
All plants are living organisms. Variations in size, color, pitcher development or form are natural and do not constitute defects.
Shipping Risk
Plants are packed carefully. However, transport-related stress, delays, or environmental conditions (temperature, handling) are beyond our control.
To the extent permitted by law, the shipping risk transfers to the buyer once the parcel is handed over to the carrier.
Climate Conditions
Shipping during extreme temperatures (heat or cold) is at the buyer’s risk unless additional insulation or heat packs are purchased.
Cultivation Responsibility
Successful cultivation depends on appropriate growing conditions. We are not responsible for losses due to incorrect care or unsuitable cultivation environments after delivery.
CITES & EXPORT NOTICE
CITES Documentation
All Nepenthes species are regulated under CITES (Convention on International Trade in Endangered Species).
For international shipments outside the European Union, valid CITES export permits and phytosanitary certificates are provided where legally required.
Import Responsibility
The buyer is solely responsible for:
1. Obtaining all necessary import permits
2. Ensuring compliance with local plant import regulations
3. Paying any customs duties, taxes or inspection fees
4. Verifying that the ordered species are legal to import into their country
Failure to obtain required import permits does not entitle the buyer to a refund.
Customs Delays or Confiscation
Nepenthesgrower is not responsible for:
1. Customs delays
2. Additional inspection fees
3. Confiscation due to missing import permits
4. Refusal of entry by local authorities
International buyers must verify regulations before placing an order.
⚠️ Very Important:
Since you ship worldwide, this CITES section protects you legally and shifts regulatory responsibility clearly to the buyer.
If you want, I can also add:
1. A refund & replacement policy section
2. A DOA (Dead On Arrival) policy
3. A stronger international liability clause
4. Or restructure everything into a clean Shopify-ready layout